Privacy Policy

1. Introduction

Alevon Homes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, mobile applications, and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide when you:

• Register for an account (name, email address, phone number)
• Complete your profile (profile picture, display name)
• Submit service requests (address, project descriptions, photos)
• Process payments (payment method details handled by our payment processor)
• Communicate with other users or our support team

2.2 Automatically Collected Information

When you access the Service, we may automatically collect certain information, including:

• Device information (device type, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date of access)
• Location data (with your permission, for matching you with local professionals)
• Usage data (features used, interactions within the app)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related notifications
• Connect Consumers with Professionals in their area
• Send you service-related communications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage trends to improve user experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

4. Information Sharing

We may share your information in the following circumstances:

• Between Users: When a Consumer submits a service request, relevant details are shared with Professionals. When a Professional submits an estimate, their business information is shared with the Consumer.
• Service Providers: We share information with third-party vendors who assist in operating the Service (payment processing, cloud hosting, analytics).
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication via AWS Cognito
• Role-based access controls
• Regular security assessments and monitoring
• Secure document storage with tiered access (sensitive documents receive additional encryption and access controls)

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

You may request deletion of your account and associated data by contacting us.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

8. Push Notifications

With your consent, we may send push notifications to your device regarding service updates, estimate responses, work order status changes, and other relevant information. You can manage notification preferences within the app settings or your device settings.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

10. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@alevonhomes.com